Booking Policies & Check-in

 

 Reservations and cancellation

• When booking the Best Available Rate the cancellation is free of charge up to 7 days from check-inn. Except during the period from 15 June to 20 September, when cancellation is free of charge up to 15 days before the date of arrival. After this period it will be charged the total amount of the reservation
• When booking at the Flexible Rate, cancellation is free of charge up to 48 hours before the arrival date. Except during the period from 15 June to 20 September, when cancellation is free of charge up to 7 days before the date of arrival. After that period, the entire reservation will be charged.
• From 15 June to 20 September will be requested a deposit of 50% of the total amount of the reservation on the credit card provided. This deposit is only returned if the customer cancels within the cancelation policy. If not, the deposit is withheld and the rest of the reservation amount will be left over.
• When booking the Non-Refundable rate – NR – the amount of the reservation is charged at the time of booking and will not be returned in any case. There may be the possibility of rescheduling upon our consultation and availability.
• Booking with promotional code does not accumulate with any other active promotion,  package or special rate and is considered like a non-refundable reservation.

• At the time of booking, as a guarantee, a credit / debit card details will be requested. The booking is only guaranteed with a valid credit card to cover all the costs. If the credit card is not valid, the hotel has the right not to consider the booking.

• In case of no-show will be charged the entire reservation.

• Special offers have specific cancellation policies and should be consulted individually here.

• VAT included in all rates.

• Any cancellation request must be sent by e-mail.

 

Children and extra beds

• Children up to 3 years old: free cot or extra bed by previous request.

• Extra bed (from 4 years old) €25 per night (breakfast included).

• Cot and extra bed are on request and subject to availability.

 

Others

• Check-in time from 05:00 pm to 9:00 pm (late check-in upon prior request)
• Check-out time at 12:00 (noon)

• Non smoking hotel (except in authorized zones).
• Daily cleaning (except on sundays).
• No pets allowed.
• Breakfast included.
• Dinner service by prior arrangement and booking.
• Payment methods: Cash; Debit card; Visa; Master Card, MBway and bank transfer.

 

Check-in Act during Covid Pandemic 19

• By suggestion of the Clean & Safe Seal to which Herdade da Corte has adhered since the 1st hour, you will receive an automatic “thank you for your preference email ” where you are asked to check-in online via a link in the email that will address you to the respective form to be completed and sent.

Please see all current COVID-19 Measures implemented in Portugal here.