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Booking Policies

 

 Reservations and cancellation

  • When booking the Best Available Rate the cancellation is free of charge up to 48 hours from check-inn. Except during the period from June 15th to September 20th, which cancellation is free of charge up to 7 days. After this period it will be charged the total amount of the reservation
  • At the time of booking it will be requested a deposit of 50% of the total amount of the reservation on the credit card provided. This deposit is only returned if the customer cancels 8 or more days of arrival. If you cancel at 7 or less days of arrival, the deposit is withheld and the rest of the reservation amount will be left over.
  • In case of no-show will be charged the entire reservation.
  • Special offers have specific cancellation policies and should be consulted individually here.
  • Booking with promotional code does not accumulate with any other active promotion,  package or special rate.
  • At the time of booking, as a guarantee, a credit / debit card details will be requested. The booking is only guaranteed with a valid credit card to cover all the costs. If the credit card is not valid, the hotel has the right not to consider the booking.
  • VAT included in all rates.
  • Any cancellation request must be sent by e-mail.

 

Children and extra beds

  • Children up to 6 years old: free cot or extra bed by previous request.
  • Extra bed (from 7 years old) €25 per night (breakfast included).
  • Cot and extra bed are on request and subject to availability.

 

Others

  • Check-in time 03:00pm
  • Check-out time at 12:00 (noon)
  • Non smoking hotel (except in authorized zones).
  • No pets allowed.
  • Dinner service by prior arrangement and booking.
  • Payment methods: Cash; Debit card; Visa; Master Card and bank transfer.

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